Thank you for visiting the Gentailles online store!
We understand the importance of data protection and want to assure you that we take privacy issues seriously. This policy aims to provide you with clear and transparent information about how we handle your personal data, in terms of how that data is collected and used in connection with your visit to www.gentaille.com (our website). This policy has been updated in accordance with the GDPR (General Data Protection Regulation), which came into force on May 25, 2018.
This website is operated by Chateau de Garage AB. The terms "we", "us" and "our" when used in this privacy policy refer to Chateau de Garage AB. The terms "you" and "your", when used in this privacy policy, refer to any user of this website.
Chateau de Garage AB
C/O
Brännevägen 4
433 38 Partille
Sweden
Organization number: 559496-8512
VAT number: SE559496851201
Chateau de Garage processes the following categories of personal data:
(A) Name
(B) Date of birth
(C) Home address
(D) Email address
(E) Phone number
(F) Payment information (credit card, invoice required information)
(G) Order and purchase history (products, date and time of purchase, returns)
Chateau de Garage AB processes your personal data for the following purposes:
(A) Providing our products
We use your name, date of birth, home address, email address, telephone number, payment information and order history to administer and provide the products you purchase from our website in accordance with our terms and conditions. This processing of your personal data is based on our contractual obligations to you.
(B) Administration of returns and customer complaints
We use your name, date of birth, home address, e-mail address, telephone number, payment information and order history to administer returns and customer complaints. This processing of your personal data is based on our legitimate interest to administer your return and refund.
(C) Fulfill legal obligations
We use name, date of birth, home address, payment information and order history in accordance with the Accounting Act (1999:1078). This processing of your personal data is based on our legal obligations.
(D) Direct marketing
We use your name, email address and phone number to send you personalized information, offers and news through our newsletter or SMS.
(E) Defending and/or establishing legal claims
We only use personal data that is relevant in each specific case to defend and/or establish legal claims. This processing of your personal data is based on our legitimate interest.
We collect your personal data directly from you when you make a purchase on our website and when you subscribe to our newsletter.
In order for you to make a purchase on our website, it is necessary for you to provide your name, home address, e-mail address, telephone number and payment information. If you do not provide us with your personal data, we will not be able to fulfill our contractual obligations to you and you will therefore not be able to make a purchase through our website.
The personal data we collect from you is processed only within the European Economic Area (EEA).
In order to fulfill the purposes set out above, we will share your personal data with the following recipients:
(A) Payment Solutions: Stripe.com
In order to offer you Stripe's payment options, we will pass certain aspects of your personal information to Stripe, such as contact and order information, to enable Stripe to assess whether you qualify for their payment options and customize the payment options for you. General information about Stripe here. Your personal data is handled in accordance with applicable data protection laws and in accordance with the information in Stripe's Privacy Policy.
(B) Shipping methods (DHL, UPS)
(C) IT providers (management of necessary operations, support and maintenance)
(D) Logistics partners
Objective:
Providing our products.
Type of personal data:
Name, home address, email address, phone number, payment information, order history.
Storage period:
For 3 years, or as long as you are an active customer.
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Purpose:
Administration of orders, returns and/or claims.
Type of personal data:
Name, home address, e-mail address, telephone number, payment information, order history.
Retention period:
For as long as it takes for us to process your request and/or you are an active customer.
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Purpose:
Fulfilling legal obligations.
Type of personal data:
Name, home address, payment information, order history.
Retention period:
For 7 years according to the Accounting Act (1999:1078).
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Purpose:
Direct marketing.
Type of personal data:
Name and e-mail address.
Retention period:
As long as you subscribe to our newsletter.
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Purpose:
Defend and/or establish legal claims.
Type of personal data:
We only use personal data that is relevant in each specific case.
Retention period:
2 years after last correspondence in case of need to prevent, investigate and/or report possible fraud or other crimes.
You have several rights related to the personal data we process. We will always assess a request to exercise a right to determine whether the request is valid. All the rights listed below are not absolute and exceptions may apply.
Right to erasure
You have the right to request that we erase your personal data without undue delay in the following circumstances:
the personal data collected are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
you withdraw your consent to a processing operation and there is no other legal basis for the processing;
you make a valid objection to the processing of your personal data;
those personal data have been processed unlawfully; or
those personal data must be deleted to comply with a legal obligation.
Right of access
You have the right to obtain, upon request, a copy of your personal data that we process and also to obtain supplementary information about our processing of your personal data.
Right to rectification
You have the right to have your personal data rectified and/or completed if it is inaccurate and/or incomplete.
Right to data portability
Under certain circumstances, you have the right to obtain the personal data concerning you that you have provided to us for the purpose of transferring it to another service provider, if the processing of the personal data is based on your consent or the performance of the contract.
Restrict processing
You have the right to request restriction of processing if:
The processing is unlawful or no longer needed for the purposes listed above but you oppose erasure and request restriction instead;
The accuracy of that personal data is under review; and
you have objected to the processing of your personal data and such objection is being verified.
General objection
You have a general right to object to the processing of your personal data based on our legitimate interests. If you object, we must demonstrate that we have compelling legitimate grounds for such processing.
Objection to direct marketing
You have the right to object at any time to the processing of your personal data for direct marketing purposes. If you do this, we can no longer process your personal data for these purposes.
In addition to the rights listed above, you always have the right to lodge a complaint with a supervisory authority regarding our processing of your personal data.
If you wish to exercise the above rights, you are always welcome to contact us at customercare@gentaille.com.
Thank you and goodbye à tout! / Team Gentaille
